Business technology professional combining administrative support, client communication, documentation, workflow coordination, customer service, Microsoft 365, CRM, and practical technology support.
Career history
Professional experience
IT Infrastructure & Cloud Consultant
ReyadWeb
Calgary, Alberta / Remote
Independent infrastructure, cloud, web platform, automation, and technical operations work for business environments.
Support Canadian and U.S. clients through ongoing communication, account coordination, and project delivery.
Support HubSpot CRM, ERPNext, WordPress, SaaS platforms, websites, customer information, content, and operational workflows.
Improve administrative and customer-facing workflows through n8n, APIs, automation, and process optimization.
Infrastructure
Cloud
Automation
Business technology
Technical Support & IT Development Specialist
Inbox Communications
Remote, Canada
Technical support and development work spanning web services, cloud systems, client delivery, troubleshooting, and operational documentation.
Coordinate client accounts, service requests, project documentation, and delivery through ongoing communication with Canadian and U.S. clients.
Support client projects and recurring workflows across CRM, web, and digital platforms while managing multiple priorities.
Technical support
Cloud services
Web systems
Client delivery
IT Lab Assistant (Internship)
Pima Community College — IT Center of Excellence
Tucson, Arizona
Supported users and a large virtualized teaching environment across Windows Server, Red Hat Linux, and VMware ESXi.
Provided technical support for 300+ students and staff in the IT Center of Excellence.
Supported website, SaaS, customer-facing digital systems, content, and business-process improvements for a logistics startup, helping streamline service delivery and online operations.
A modular WordPress developer toolkit combining development utilities, Bricks Builder enhancements, and a reusable CSS framework/design system to streamline development workflows.
Engineering and deployment toolkit that automates ERPNext/Frappe configuration and operations on Linux, standardizes environments, and makes installation, recovery, and maintenance repeatable.
Linux
Docker
Bash
ERPNext
Recovery
GitHub Actions
Capabilities
Competencies and skills
Administrative & business support
Microsoft 365 · Outlook · Word · Excel · Teams · Scheduling · Booking systems · CRM · Data entry · Documentation · Customer service · Business communication · Workflow coordination · Project coordination
