Digital operations professional connecting web platforms, CRM and SaaS workflows, analytics, automation, and technical support with maintainable infrastructure and clear operating processes.
Career history
Professional experience
IT Infrastructure & Cloud Consultant
ReyadWeb
Calgary, Alberta / Remote
Independent infrastructure, cloud, web platform, automation, and technical operations work for business environments.
Deliver client-facing web, digital, and business technology solutions for Canadian and U.S. clients, including requirements, communication, project delivery, and ongoing account support.
Build and manage WordPress websites, hosting, web content, SaaS platforms, and SEO and digital marketing initiatives.
Coordinate customer requests, documentation, service delivery, and recurring workflows while using automation and AI tools to improve efficiency and client experience.
Infrastructure
Cloud
Automation
Business technology
Technical Support & IT Development Specialist
Inbox Communications
Remote, Canada
Technical support and development work spanning web services, cloud systems, client delivery, troubleshooting, and operational documentation.
Support sales and marketing initiatives for Canadian and U.S. clients through customer communication, account coordination, digital platforms, campaign support, and project delivery.
Analyze campaign and operational data, prepare client-facing presentations and reports, and support web, CRM, and digital initiatives used in marketing and business development.
Supported website, SaaS, customer-facing digital systems, content, and business-process improvements for a logistics startup, helping streamline service delivery and online operations.
Engineering and deployment toolkit that automates ERPNext/Frappe configuration and operations on Linux, standardizes environments, and makes installation, recovery, and maintenance repeatable.
A modular WordPress developer toolkit combining development utilities, Bricks Builder enhancements, and a reusable CSS framework/design system to streamline development workflows.
WordPress
PHP
Quality gates
Security
Administrative UX
Capabilities
Competencies and skills
CRM & client operations
HubSpot CRM · ERPNext · CRM administration · Client communication · Account coordination · Customer support · Sales pipeline support
